YASSINE DKHISSI

Airport Ground Operations--Customer Services Manager

Primary responsibilities:  Acts as the focal point manage, monitor and review Airarabia daily activities ensuring safety, security on time performance efficiency inline with company's policies and regulatory requirements.  To establish effective business relations with civil aviation and government authorities As well as GHAs and GSA to facilitate daily operations and achieve best results with least costs.  Empowered to make decisions on aspects related to airport services daily activities within The framework of responsibilities performed all duties in compliance with adopted policies and Procedures.  Monitors the GHAs,GSAs, Vendors and Suppliers service level agreements this includes Performance, payments, meetings, communication on SLA related matters to ensure best benefits Recommends enhancements and changes as necessary.  Monitor and audit the collections from excess baggage, go show, and seat sales and other Airport revenue generating services; encourage the team to meet/exceed targets  Provide management with comprehensive reporting overall performance includes Flight Handling Reports,Disruption, Incidents/Accidents and coordinates with HQ on various issues such Recruitment, interviews, investigations and trainings.

• Acts as the focal point manage, monitor and review Airarabia daily activities ensuring safety, security on time performance efficiency inline with company's policies and regulatory requirements.
• To establish effective business relations with civil aviation and government authorities As well as GHAs and GSA to facilitate daily operations and achieve best results with least costs.
• Empowered to make decisions on aspects related to airport services daily activities within The framework of responsibilities performed all duties in compliance with adopted policies and Procedures.
• Monitors the GHAs,GSAs, Vendors and Suppliers service level agreements this includes Performance, payments, meetings, communication on SLA related matters to ensure best benefits Recommends enhancements and changes as necessary.
• Monitor and audit the collections from excess baggage, go show, and seat sales and other Airport revenue generating services; encourage the team to meet/exceed targets
• Provide management with comprehensive reporting overall performance includes Flight Handling Reports,Disruption, Incidents/Accidents and coordinates with HQ on various issues such Recruitment, interviews, investigations and trainings.

Primary responsibilities:  Ensure that standards of security and safety are strictly followed.  To provide effective leadership, guidance, and support to ensure that all employees are appropriately trained, developed, organized, equipped, and motivated to continually deliver achievement of business targets within a stable and positive industrial relations climate.  Coordinate, monitor, and manage the delivery of the activities and ensure all services are in compliance with Air Arabia and Sharjah Airport Authorities'  Prepare the daily staffing plan and ensure that all staffs are trained for allocated duties and proper staff utilization in all areas.  To manage and report upon agreed financial controls to ensure that costs are effectively manage and commercial opportunities are fully exploited and maximized.  follow up and ensure that all the team leaders and staff are briefed and aware about their responsibilities all the time.  To control and ensure that all the staff while on duty are excellently disciplined and strictly following company uniform and grooming standards. .  To direct the preparation of the daily operational and financial reports.  Manage month-end closing reports and support year-end closing reports.

• Ensure that standards of security and safety are strictly followed.
• To provide effective leadership, guidance, and support to ensure that all employees are appropriately trained, developed, organized, equipped, and motivated to continually deliver achievement of business targets within a stable and positive industrial relations climate.
• Coordinate, monitor, and manage the delivery of the activities and ensure all services are in compliance with Air Arabia and Sharjah Airport Authorities'
• Prepare the daily staffing plan and ensure that all staffs are trained for allocated duties and proper staff utilization in all areas.
• To manage and report upon agreed financial controls to ensure that costs are effectively manage and commercial opportunities are fully exploited and maximized.
• follow up and ensure that all the team leaders and staff are briefed and aware about their responsibilities all the time.
• To control and ensure that all the staff while on duty are excellently disciplined and strictly following company uniform and grooming standards.
• To direct the preparation of the daily operational and financial reports.
• Manage month-end closing reports and support year-end closing reports.

Primary responsibilities:  To ensure that passengers possess the correct travel documentation and entry visas,  The Document Verification Checks are carried out when interviewing passengers at check-in and gate.  To ensure that every passenger and each document is checked against international and domestic regulatory requirements as well as country-specific immigration 'Watch Lists' and 'No-Fly Lists'  Passport and visa fraud prevention  Profiling and document check.  Inadmissible handling (including interception)  Deportee handling (including interception)  Communication with Outstations for immigration updates in SHJ and outstation.

• To ensure that passengers possess the correct travel documentation and entry visas,
• The Document Verification Checks are carried out when interviewing passengers at check-in and gate.
• To ensure that every passenger and each document is checked against international and domestic regulatory requirements as well as country-specific immigration 'Watch Lists' and 'No-Fly Lists'
• Passport and visa fraud prevention
• Profiling and document check.
• Inadmissible handling (including interception)
• Deportee handling (including interception)
• Communication with Outstations for immigration updates in SHJ and outstation.

Primary responsibilities:  Greet and check−in airline passengers.  Luggage's and tickets check-in  Delays and irregularities management  Meet, greet, escort and provide assistance to inbound and outbound passengers in a professional manner.  Work Experienced at various areas like Check-in counter, Gates, Travel document Checking Department made wide knowledge.  Verify passengers travel documents and approve/disapprove travel in accordance with airlines and destination requirements.  Gate duties-boarding, offloading and document checks in accordance with company/airlines procedure.

• Greet and check−in airline passengers.
• Luggage's and tickets check-in
• Delays and irregularities management
• Meet, greet, escort and provide assistance to inbound and outbound passengers in a professional manner.
• Work Experienced at various areas like Check-in counter, Gates, Travel document Checking Department made wide knowledge.
• Verify passengers travel documents and approve/disapprove travel in accordance with airlines and destination requirements.
• Gate duties-boarding, offloading and document checks in accordance with company/airlines procedure.